We believe in excellence, and we set it as our standard for providing customers with unmatched, cost-effective services, and to assure the objectives of our customers are met and exceeded. Based on this perspective Egyxpress earned the following accreditations
Members of Cairo and Alexandria Chambers of Commerce
Members of Italian Chamber of Commerce
EGPC (Registration No. 2015/117)
Holding a customs clearance license
Being the exclusive partner of one of the logistics companies in Egypt, we enhanced their customer experience by helping one of the biggest construction and marine services contractors to eliminate the hassle of falling behind the deadline.
Our client sent an urgent request on Thursday at 18:30 in Cairo, 00:30 in Kuala Lumpur, to have a shipment from Malaysia to Cairo. The first challenge was the operating hours; second challenge the days as it was to be done over the weekend. A third challenge was obtaining the shipment documents from shipper, and that was issued in Singapore.
Capitalize on our team’s dedication and expertise to make the right decision, swiftly, and have the upper hand on operating hours to overcome the challenge placed by time differences since we were operating in two different time zones with 6 hours difference. Making all possible communications was a must in order to acquire shipping documents in such a tight deadline.
Our agent was advised to proceed with the shipment while taking corresponding actions to facilitate the process that includes acquiring shipping document. The agility of our team facilitated the process.
The client was very satisfied to receive the shipment before the deadline, and hence overcome the hassle of falling behind deadline.
On another shipment case for the same construction and marine service contractor, our exclusive partnership helped our partner gain the upper hand in a very tight timeline. Knowing that our team is well reputed for their agility and reliability, our client entrusted the issue to us.
Our client sent an order to proceed with a shipment to the UK, urgently. We arranged with the airline, immediately. The process was very smooth, delivery was made on the same day to the airport and shipment arrived at the destination, but early in the morning we received a call from our client seeking help as the destination provided in the shipping order was incorrect, the shipment was supposed to be sent to Norway and not the UK.
Taking ownership of the issue and employing our tracking systems to find out about shipment status to redirect it as soon as we can.
The shipment tracking was figured, and as soon as our team knew it was at our agent's hub and contacted them to redirect the shipment to Norway. The UK team managed to redirect the shipment to Norway without any added cost.
The shipment was made to the right destination and our client was satisfied we could manage in very tight time frame.
The client sent an urgent shipment request from the UK to Cairo, and our partnership made a positive impact.
On the 26th of May, after working hours, we received a request from our client informing us about an urgent shipment that must arrive on the 28th. We had no option but to make it flawless.
Establishing very clear communication and employing our team’s collaborative efforts towards finding and conducting the best solution.
Firstly; we made everyone on the same wavelength and communicated all details to our team, clearly.
Secondly; we contacted the shipper and learned that the package can only be picked up at 10:00 am. Given very limited options for direct flights on the 27th of May, we made sure the solution provided would suit the shipper and the consignee alike. We collected the shipment at the time advised by the shipper. Departure was on the 27th of May at 18:35 and confirmation followed at 20:00. The shipment arrived on the same day, on the 27th of May.
The client gave our team credits for setting the tone for the year by helping them run a successful job, with short notice and unfailing attention to details.